Terms of Service

1. Introduction

Welcome to Doctors Foodstore. This website is operated by Doctors Foodstore India Private Limited (“Doctors Foodstore”, “we”, “us” or “our”).

These Terms of Service govern your access to and use of our website, including browsing, account creation and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and our Privacy Policy, Shipping Policy and Returns, Refunds & Cancellation Policy.

If you do not agree with these terms, please do not use our website.

2. Eligibility and Use of the Website

Our website and products are intended for adults.

You agree to provide accurate and complete information when creating an account, placing an order or contacting us. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must not use our website for unlawful purposes, attempt to interfere with its operation, or submit false, misleading or fraudulent information.

3. Products and Product Information

We make reasonable efforts to display our products and their descriptions accurately. However, the appearance of a product on your screen may vary depending on your device and display settings.

Please read the product description, packaging information, ingredients, storage instructions and other applicable product details before purchasing.

Any product information provided on our website is not a substitute for personalised medical advice. If you have a medical condition, dietary restriction or concern about whether a product is suitable for you, consult an appropriately qualified healthcare professional.

We reserve the right to update product descriptions and information where necessary, subject to applicable law.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfilment. We reserve the right to cancel an order where a product is unavailable, the delivery address is not serviceable, payment is not authorised, or we reasonably suspect fraudulent or abusive ordering.

If we cancel an order after payment, we will refund the amount paid in accordance with applicable law and our refund process.

5. Pricing and Payment

Prices, applicable taxes, shipping charges and available payment methods will be displayed at checkout before you complete your purchase.

Payments are processed through our payment gateway. You must provide accurate payment and billing information and use a payment method you are authorised to use.

If a pricing or listing error is identified, we will take appropriate steps to address it in accordance with applicable law. We will not use this provision to remove rights you have under applicable consumer protection laws.

6. Shipping and Delivery

We deliver to serviceable PIN codes within India, subject to availability and the terms of our Shipping Policy.

Dispatch and delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.

Please ensure that your delivery address and contact details are correct. Failed deliveries, return-to-origin shipments and related refunds are handled under our Shipping Policy.

7. Returns, Refunds and Cancellations

Orders may be cancelled before dispatch in accordance with our Returns, Refunds & Cancellation Policy.

Because our products are sealed food items, returns are subject to the food-safety conditions described in that policy. Eligible claims involving damage, tampering, incorrect or incomplete orders, expiry or genuine product quality concerns will be handled in accordance with the stated process and applicable law.

Nothing in these Terms of Service excludes any consumer right that cannot lawfully be excluded.

8. Intellectual Property

Unless otherwise indicated, the content on this website, including text, graphics, logos, images, designs and other materials, belongs to or is licensed to Doctors Foodstore.

You may access and use this content for personal, non-commercial purposes related to browsing and purchasing from our store. You must not reproduce, distribute, modify, republish or commercially exploit website content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may use third-party services, including payment processors, courier partners, analytics providers and external links.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for the content or policies of independent third-party websites, subject to applicable law.

10. Website Availability and Security

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access or that the website will always be free from errors.

You must not attempt to compromise the security of our website, access systems without authorisation, introduce malicious code or disrupt the experience of other users.

11. Limitation of Liability

To the extent permitted by applicable law, Doctors Foodstore will not be responsible for indirect or consequential losses arising from the use of our website where such exclusion is legally permitted.

Nothing in these Terms of Service limits or excludes liability that cannot lawfully be limited or excluded, including applicable consumer rights or remedies.

12. Privacy

Our collection and use of personal data are described in our Privacy Policy. By using the website, you acknowledge that you have had the opportunity to review that policy.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on this page with its updated date.

Changes will apply from the date they become effective, subject to applicable law. Your continued use of the website after an update does not affect rights that have already accrued to you.

14. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Disputes will be handled by the courts or other forums having jurisdiction under applicable Indian law. Nothing in this section limits any consumer's statutory right to seek relief before a competent consumer forum.

15. Contact Us

For questions about these Terms of Service, orders or our website, contact:

Doctors Foodstore India Private Limited

- Email: care@doctorsfoodstore.com
- Telephone: [CUSTOMER CARE NUMBER]
- Registered Office: 359, Near Laxmi Dharm Kata, Kusadi Post Office Pawan, Aliganj Road, Etah, Uttar Pradesh 207001, India