1. Where We Deliver

We deliver across India to all PIN codes serviced by our logistics partners. If your PIN code is not serviceable, you will be informed at checkout before payment.

We do not currently ship outside India.

2. Dispatch and Delivery Timelines

- Order confirmation: Immediately after successful payment, by email and SMS or WhatsApp.
- Dispatch: Within [1–2] working days of order confirmation.
- Delivery: Within a maximum of 4 to 5 working days from dispatch for serviceable metro and major city PIN codes.
- Remote locations: Deliveries to remote, hilly or restricted-access areas may take longer. Any such delay will be visible on your tracking link.
- Working days: Monday to Saturday, excluding public holidays. Orders placed after 6 PM or on a non-working day are processed on the next working day.

These timelines are estimates made in good faith and are not a guarantee. Delivery may be affected by weather, strikes, civil disruption, regulatory restrictions and other events outside our control.

3. Our Logistics Partners

We fulfil orders through Delhivery and Shiprocket.

When your order is dispatched, you will receive a tracking number and a link that allows you to follow your shipment.

Your name, delivery address, mobile number and order contents are shared with the courier for delivery and related logistics purposes.

4. Shipping Charges

- Standard shipping: [SHIPPING CHARGE, or “Free on all prepaid orders”]
- Free shipping threshold: [ORDER VALUE THRESHOLD, if applicable]
- Cash on delivery: [COD AVAILABILITY AND ANY ADDITIONAL CHARGE]

All applicable charges are displayed at checkout before you pay. No additional charges will be added after payment.

5. Failed Deliveries and Returns to Origin

Our courier will normally attempt delivery up to three times.

If delivery fails because the address is incomplete or incorrect, nobody is available across all attempts, or the consignment is refused, the shipment will be returned to us.

- Prepaid orders returned undelivered: We will refund the order value after deducting any shipping cost actually incurred. We will tell you the amount deducted before processing the refund.
- Cash-on-delivery orders refused at the door: We may decline to accept future cash-on-delivery orders from the same address or phone number.
- Customer responsibility: Please ensure that your address and mobile number are complete and correct at checkout. Incomplete addresses are a common cause of failed deliveries.

6. Checking Your Parcel on Arrival

Please record a single continuous video while opening your parcel and check its contents before discarding the packaging.

For a food product, we may be unable to verify a damage, shortage or tampering claim after the packaging has been discarded. An unboxing video helps us assess and resolve such claims quickly.

Please refer to our Returns, Refunds & Cancellation Policy for the conditions and process for raising a claim.